Return and Warranty Policy
We accept returns on all products up to 30 days after the order is placed. After 30 days, returns will be at our discretion and any approved returns will incur a 20% restocking fee based on the total sum of the parts being returned. No returns will be accepted after 60 days for any reason.
* NOTE FOR RETURN SHIPMENTS - PLEASE READ! Unless agreed prior to return, all return shipping costs are the responsibility of the customer.
To be eligible for a return, all items must be un-used and un-installed, still in the original un-opened, un-damaged packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at contact@t3technique.com for an RMA number. RMA numbers are required for returns. If your return is accepted, we will send you an RMA number and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All sale items and gift cards are final sale and are not eligible for return.
You can always contact us for any return questions at contact@t3technique.com.
Orders Damaged in Shipment
Unless agreed upon and noted, all items that we ship are in new and un-used condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of the package with obvious damage. If you do receive a damaged package, please immediately call us. While it is your responsibility to contact and work with the shipping company to obtain a refund for any damaged parts, we will do everything that we can to help you out. Please try and leave the product and package in its original form as when you received it. This will make it easier when you file the claim with the shipping company. Please document the damaged package with photos. We will do everything in our power to make sure we get you out a duplicate product(s) in un-damaged condition as quickly as possible. We want to make this as hassle free as possible for you as we realize it is not your fault. *Please see the note below about International shipping*
Our Mistake
Yep, even we make mistakes every once in a while. We definitely aren’t perfect, that’s for sure. If we suggest that you purchase a part that turns out not to fit or we send you the incorrect part or a product is missing from your indicated original invoice, we will do everything in our power to get you the correct products as soon as possible. We realize that mistakes are no fun to deal with, so make sure to give us a call as soon as your realize there is a discrepancy with your received products.
Your Mistake
We understand that shopping online can sometimes be confusing and that mistakes happen. If it turns out that you accidentally chose the wrong product or size, we gladly accept returns on all products up to 30 days after the order is placed. Buyers will be responsible for paying for return shipping costs unless we are at fault (refer to above). We only accept returns on un-used and un-installed still in the original un-opened packaging, so PLEASE CHECK THE ITEMS PRIOR TO INSTALLING. Refunds will be issued back to you in the same payment method as you made the original purchase with less your shipping charges.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like greases, lubes, electrical items, items that are no longer contained in the original, undamaged packaging, etc. Due to liability reasons, lug nuts, lug bolts, press-in wheel studs and conversion studs are not returnable unless they are still in their original, sealed, unopened packaging or if the part is defective (please see below). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return. This can take up to 15 business days from the time of arrival. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty
T3 Technique warrants to the original retail purchaser of T3 Technique brand products if it is found to be defective in material, workmanship, or wear to the internal structure of the joint for as long as the original purchaser owns the product within the stated warranty time frame for said product. Rubber boots, corrosion, and proven lack of maintenance (for greaseable joints) are not covered under this warranty. All warranties are subject to “normal use” requirements. Normal use means for on-road purposes only. This warranty extends to the first retail purchaser and begins on the date of delivery to the first retail purchaser. Along with proof of purchase, written notice of defects subject to warranty coverage must be given within 30 days after the defect is discovered by the retail purchaser. Except for the exclusions mentioned above, if any part of the ball joint fails during warranty coverage time, it will be replaced free of charge, excluding shipping costs.
*Special Note To International Buyers About Shipping, Duty Fees, and Brokerage Fees:
Any and all brokerage fees, duty fees, and shipping are the responsibility of the customer. While we realize it's not fun to have to pay more shipping, duties, etc. to have replacement parts shipped to you, the high cost of International shipping forces us to have this policy.